Sign-in help
Pick what is happening. Each one fixes itself in a minute or two, with no one to call.
I lost my phone, or my 6-digit code does not work
We email you a fresh start link. You choose a new password and set up the code again. A Face ID you added still works.
I never got my welcome email, or it is too old
Same fresh start link, to the email your administrator used for you. Check junk mail too.
Face ID or fingerprint is not working
On the sign-in screen tap Use password instead. You can set Face ID up again after you are in.
Where is my 6-digit code?
On an iPhone: the Passwords app, tap JotMonkey. On Android: Google Authenticator. It changes every 30 seconds, so type the one showing now. If the browser offers to fill it in, tap that.
It is my first time
The steps for your phone, one screen at a time.
It says my login is locked
An administrator locked this login on purpose. It is the one thing only they can undo.